Consumer habits are shifting towards mobile consumption as smart phone technology and merchants begin to provide more opportunities for customers to purchase their products via their mobile phones. As these trends begin to effect small business owners, many are wondering if and when they should invest in their own mobile application. According to a report by Forrester US consumers only use an average of 25 apps and 88% of that time is spent with only 5 apps; so as small business owner you have to weigh the cost vs. reward when considering your own app or native application.
A person's mobile phone is very valuable real estate in a persons life, and even though phone providers provide unlimited data options for phone calls, text messages , apps and multimedia files, you are limited to how much data your phone can hold. I always advise my clients to think about about 3 things when you ask a customer to download your app:
Is my app 'heavy" meaning does it take up memory and compromise the performance of my phone. The more bell and whistles your app comes with the heavier or more needy it is and can put a strain on your customers phone. Also people store videos and photos of family and their favorite songs on that same phone. So make sure your app is more important than that as you might be asking them to compromise getting all of Jr.'s basketball game the favorite workout mix.
How often does my customer interact with my business? Can they do this via my mobile website? These are a few questions to ask yourself to ensure that your app will not only be downloaded but also utilized. According to Localytics 23% of all user abandon app after download which is about 1 in every 4 users. I would always advise my clients when thinking of the design and functionality of the app, think of a way to get the user to check it often or provide some "utility". For example I have a radio station that I consult with and I advised them to add some type of musical trivia game to their app as a way to not only keep the customer engaged but also keeps the customer on the app which can help with advertising.
Optimized for Mobile.
#3 My mobile site might be good enough
Some website providers already provide mobile optimized sites or site that look and work well on mobile phones, so you might not need the extra step. If you use some of the main site builders like Word press, Wix, Weebly, etc you more than likely have a website optimized for mobile phones. The best way to make sure is to use your mobile web browser and put your url and see if you are able to function and if the experience is similar to that on a desktop.
It is true that customers are moving towards mobile everything world, however they have preferences and expectations when it comes to their mobile experience as the experience you provide with your product or service. Any inconsistencies in either experience can hurt you long term. If you are certain that a mobile application is for your business do some thorough research on cost, monthly maintenance, and updates. If you need some guidance or help you can always send us an e-mail at firstname.lastname@example.org Good luck.
As marketers we sometimes feel like because we have someones information i.e., e-mail and/or a mobile number we feel like we can message them when "we" feel like it with whatever message we are pushing at that time. My inbox is important to me and I like most love receiving messages, however I don't like wasting my attention and/or time and somethings in your inbox can do both. What is an inbox? I can be:
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I had the fortune of growing up in the 1980s which was considered the "Crack Era" and we wanted stuff like gold chains, shoes, jeans, starter jackets or anything that made us look like we had some money. When I first got started I was a small time dealer who was getting joints to sell at school, basically enough to buy some Ice Cream and Big Macs (2 for $2.50). I just wanted to make a little change, however there were some key business lessons that I had taken away from my Drug Dealing experiences that can be applied to any business large or small.
Understand that it will take time to get Good
When you begin anything you will start off a novice, for example I started off selling joints at school at the age of 11, and it was not until I was in my mid 20's that I actually became a wholesaler. I had to come up through the rankings and learn. I lost money, got robbed, got scammed and even spent a few night in juvenile facilities. In business you will learn how your industry works and like Drug dealing you will experience loss, theft, scams and more. The key is to not give in or give up, had I stopped selling drugs when the first guy I gave credit to didn't pay me back I would not be able to give the lessons I am giving you today.
Have good relationships with multiple suppliers
When I was in the game suppliers could make or break your business, meaning that if the local plug (supplier) did not like you or was from another neighborhood you would likely pay a higher price or not get anything at all. The same holds true for business, your suppliers are everything to you, from the customer service to the turnaround time of delivering inventory. If your supplier is not responsive to your needs, it would be in your best interest to continue to look for another supplier. In drug dealing the smartest thing to do was to have options, if one supplier felt like they would lose your business to a rival you begin to gain a little more control over that relationship. They key is to stay on deck as we use to say, and if you have only one supplier you are at their mercy.
Credit Ruins Good Relationships
I remember when some of our customers were low on funds, usually in the middle of the week and towards the end of the month and they would ask for credit until they got paid. The challenge was that we didn't have a credit bureau to report to if and when they didn't pay and you risk going to jail for assault if you try to do them harm. What we also found was that like Lesson #2, we were not their only suppliers and if they did not feel like paying us back they could simply go to the dealers up the street. The lesson we learned was that even though we think we are helping the relationship by offering them credit, it ultimately makes us a less attractive option. The person could have very good intentions in the beginning, however some people are willing to risk the relationship over the debt.
I am by no means condoning Drug Dealing, however it is part of my past and I embrace the lessons I have learned and transferred those lessons into legitimate business advice. Please subscribe below.
Duane Cofield over 15 years selling Cocaine from the age of 11 in the gritty streets of South East San Diego. I know the "game" in and out and very few can show me something new..I am now a business owner and professor of business a a few Southern California Universities. I am available for consulting, speaking, coaching. Please subscribe to the Official Drug Dealers to Businessmen You Tube Channel Here